Good afternoon pro bono colleagues: We at the University if Kentucky Samaritan's Touch clinic have noted a significant increase in the numbers of Hispanic patients referred to our clinic.  We have become aware that some do not trust a university entity, especially if they are undocumented immigrants.  Do any of you have suggestions or successes to share in spreading the word and gaining trust?

 Best regards, 

Lynn English, PT, MsEd, DPT

DCE, UK PT

We have very little experience. Look forward to hearing from others!

Jill

Jill Black
Widener University

Hi Lynn!

I have a couple of thoughts, not necessarily earth shattering, but I think this is what works for us:

Networking with healthcare professionals who work regularly with the community is helpful. If he PCP can say that they know you and like you that goes a long way. All of the PCPs at the city health district (this is who sends us most of your Hispanic patients) have my cell number..

Of course having someone who speaks Spanish is a big help, even if it is just a few key words and really good non-verbals :). Having educational materials in Spanish is also helpful, especially if there is no one who speaks enough Spanish to explain things well. I see a lot of patients walk in the door looking timid, but once I address them in Spanish their whole demeanor relaxes.

Last, I think if the clinic environment is less stiff/formal and more warm/friendly that goes a long way. We have fun music playing (sometimes salsa) and we keep the general mood light and fun. The fact that we don't ask for an ID or other formal papers is also helpful.

Sarah